Data Deletion Instructions
Last updated: 2026
We respect your right to have your personal data deleted. This page explains how end-users (people who message a business on WhatsApp) and businesses (Shafrah AI customers) can request deletion of their data.
If you messaged a business on WhatsApp
If you contacted a business that uses Shafrah AI and want your conversation and personal data deleted, you can:
- Send a message to that business on WhatsApp asking them to delete your data, or
- Email us with the WhatsApp number you used and the name of the business you contacted.
If you are a business using Shafrah AI
You can delete individual customer conversations from your dashboard, or request full deletion of your account and all associated data by contacting us at the email below.
What gets deleted
- Your WhatsApp messages and voice notes stored by Shafrah AI.
- Your phone number and WhatsApp profile name.
- Conversation history and any meeting or booking details linked to you.
What we may keep
We may retain limited records where the law requires it (for example billing or legal records) and anonymized data that can no longer identify you. Backups are purged on a rolling schedule.
Timeframe
We will confirm and complete verified deletion requests within 30 days. We may need to verify your identity — for example, that you control the WhatsApp number — before deleting data.
Contact
To make a request or ask a question: